1. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorized, you may contact our Customer Care team (@ +91- 8516014353) as at the earliest and they will attempt to contact the Restaurant in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant or that the Restaurant will agree to your requests as they may have already started processing your Order.
2. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Restaurant, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.
3. Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Restaurant directly to lodge your complaint and, where appropriate, follow the Restaurant's own complaint procedures. If you are unable to contact the Restaurant, or the Restaurant refuses to deal with your complaint, you can contact our Customer Care Team as described above within 24 hours of placing your Order and one of our Customer Care Advisers will attempt to contact the Restaurant in order to request compensation on your behalf. Please note that we have no control over Restaurants and the quality of the Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant
4. Processing your Order and Restaurant rejections: On receipt of your Order, we will begin processing it by sending it to the relevant Restaurant and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant. We encourage all our Restaurants to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Restaurant rejects your Order. However, Restaurants have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.
5. Rejected Orders: If, after placing your order, the restaurant decides to not deliver your complete or part order for any reason(as stated in point 4), then we will contact you with the option of shifting the order to another restaurant or you can choose to get a refund and we will simply reverse the transaction amount to the medium (Netbanking, Credit Card, Debit Card, etc.) used by you while making the payment to us.Please note that the refunds are dependent on external agencies such as banks, payment gateways etc. and may take upto 7-10 working days.
6. Rates Discrepancy: All prices listed on the Website for Food Delivery by the Participating Restaurant or Ebeedu listed on the Website reflect the price the Participating Restaurant or the third party provider charges at the time of listing. In case the price listed is not current and the restaurant informs us immediately after placing the order, we will put our best effort to contact you to inform you about the price difference and you can choose to opt-out of the order at that time with money refund for prepaid orders. In such an event, neither we nor the relevant Restaurant is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Reach us @ Phone: +91- 8516014353
Time: Mon - Sat (11:00 - 19:00)
Questions regarding this statement should be directed to the following address: firstname.lastname@example.org